OPEN 10am to 3pm, 7 days a week, March to October.
COVID-19 PROCEDURES AT THE FARM
As we move forward and open the farm for visitors, we have some changes that must be observed. Please read below before visiting. We look forward to seeing everyone!
Kangaroo Creek Farm is located at 5932 Old Vernon Road, which is near the North end of the Kelowna airport, at the junction of Old Vernon Road and Postill Lake Road (next to Bark n’ Fly).
AMOUNT OF VISITORS
The number of people admitted to the farm at any one time will be based on the ability of visitors to effectively physically distance. If the farm becomes busy enough that physical distancing might possibly become an issue, then we’ll switch to an in-out system. This might result in people having to wait to get in. For a variety of reasons, on-line payment and reservation of specific time slots is not practical, and cannot be made to work for our particular business model.
Direction of travel will only be marked in areas that are constricted to the point that two people cannot easily pass each other while staying at least 6 feet apart. This would include the deck on the outside of the bathroom building, and the public patio around the house. In the case of gates, we’ve made it easy by having an IN gate and an OUT gate that allows people to stay six feet or more apart.
COST TO VISIT THE FARM
Adults will be $12, children and youth $6, Seniors 65 yrs + $6, children 4 and under, Free. We will accept cash, debit, or punch cards. ** plus GST (cash sales include GST)
You do not need to book in advance or purchase tickets online in advance to visit.
We reserve the right to change our fees without notice. The admission fees posted on the website at www.kangaroocreekfarm.com take precedence over any out of date advertising. Your Admission keeps our farm staffed and running smoothly.
We recommend that people pay with debit or credit, but we will accept cash. The person at admissions will be behind a plexiglass shield. There will be a hand wash station available before you get to admissions. People will be asked to wash their hands before they come into the farm.
People who are waiting at admissions will be asked to physically distance themselves from the next person in line. I think we all know what six feet looks like by now? If in doubt, take a little extra space. There’s plenty of it here! We will put up signs reminding people to physically distance, and stay with their family/friends bubble.
Our bathroom will be open, but it’s use will be modified. There are three sections to the washroom. There’s a men’s room with two stalls and two urinals, a women’s room with five stalls, and a family/handicapped room. We will modify the public’s use of the washrooms by making all three sections family rooms, and they will not be gender specific. People might have to line up to use the washrooms, but since an entire family can visit the washroom at the same time, the line should move quite quickly. There will also be 4 portable toilets.
ARE YOU ILL? CARING FOR ELDERLY OR VULNERABLE?
Anyone who is ill should not visit the farm. Anyone who appears to be ill will not be admitted. Anyone who has returned from outside of Canada is required to stay away until they have self-quarantined for 14 days.
We also advise that if you live with, or work with people who are elderly or vulnerable, that you not come to the farm at this time. If you yourself are in a high-risk category (elderly, generally in poor health, immunocompromised, or pregnant), then we respectfully suggest that you consider postponing your visit to a later date. However, you will not be denied admission if you choose to visit.
Everyone who visits the farm does so at their own risk.
HAND SANITIZER + WASHING
There will be numerous hand washing stations at the farm. We will have at least 8 and are working on getting more. Hand sanitizer will be available, but for your own personal convenience, we suggest you bring your own.
Masks are optional. Anyone who wants to wear one must bring their own. Gloves are strongly discouraged and will not be allowed into an animal enclosure. They are a choking hazard. Gloves have little or no value in that a contaminated glove is the same as a contaminated hand.
We understand that visiting the farm under Covid-19 conditions might be difficult for people with children. Keeping energetic and excited kids close and away from other groups is going to be challenging. Keeping the little darlings from sticking their fingers up their nose and in their mouth can be a constant battle. If you are not confident of success, then please consider postponing your visit to a later date.
PLAYGROUND EQUIPMENT + COMMUNAL SPACES AT THE FARM
Children’s playground equipment and toys will be removed, and the firetruck will be off-limits. It’s too big to be removed so we apologize in advance for the tantrums that might ensue.
Numerous tables in various places, appropriately distanced from each other, will be available for people to use. There will be an attendant who will move around cleaning tables frequently. Wait by the table you want to use until he comes by and cleans it. Alternatively, guests can bring their own folding chairs, and their own picnic blankets.
FEEDING + PETTING + HOLDING OF THE ANIMALS
Visitors will be allowed to feed the animals treats. We will pre-fill cardboard cups with treats in a hygienic fashion, and then visitors can pick their cup up before they set out to see the animals. However, visitors will be asked to put the treat on the ground in front of the animal, and not feed it from their hand. We don’t want the animals licking hand sanitizer off of people’s hands.
This is a petting zoo, but petting has never been mandatory. Every animal, except for the goats, are easy to avoid if you only want to admire them from a distance. If you are not confident that your child will remember to not touch their face after touching an animal, then don’t allow them to touch the animal. Just remember to not touch your face, and to wash your hands, especially after leaving an animal enclosure. If you don’t want to actually come into contact with an animal, then it might be best to stay out of the goat pen. They can be pretty insistent that you pet them, whether you want to or not.
Unfortunately, we cannot allow visitors to hold the joeys, sugar gliders, reptiles or birds under the current situation, but they will be on display with guides. Please don’t crowd the guides, or other visitors around these animals.
Access to the greenhouse will be limited to 30 people. There will be an in-out system. Or the greenhouse might be closed.
If you would like a more relaxed and peaceful experience at the farm, then we recommend that you avoid visiting during the holidays and the weekends if possible. The best time of day to visit is first thing in the morning when we open at 10 a.m. The animals are at their most lively and still eager for their treats.
Our animals insist on their afternoon nap, the staff go home at 3:00pm, and our insurance agent says he won’t continue to renew our liability insurance if we don’t stick to schedule. Sorry, I know our hours are inconvenient to some people but we have to make the welfare of the animals paramount. By 3:00pm they’ve simply had enough.